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HOW LONG DOES IT TAKE TO REPAIR? LEARN MORE
HOW LONG DOES IT TAKE TO REPAIR? LEARN MORE
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WATER DAMAGE

If your phone has suffered any type of water damage, you must move quickly and schedule a water damage treatment. You don't have to wait for the feared 'Moisture Detected' notification or, worse, condensation behind your screen.

HOW TO CHECK MOISTURE INDICATOR

Following your Smartphone’s manufacturer instructions. Carefully remove the SIM Card and visually check the colour of the indicator in the slot. If the indicator has turned red or pink, your Smartphone has been compromised by Water. (For Huawei Phones, the indicator may turn solid pink, purple or red)

MOISTURE DETECTION NOTIFICATIONS

Your smartphone may also display a 'Moisture Detected' message. You may receive this as a stand-alone message or when you go to charge your gadget.

WHAT TO DO IF YOUR PHONE HAS WATER DAMAGE

Book a water damage treatment immediately. Let us know what type of liquid caused the water damage. Remove your SIM card, especially if the spill or submersion was particularly bad, and turn your phone off. Dry your smartphone. Use a clean, dry cloth to dry the exterior.

WHAT NOT TO DO

Do not use heat to dry the phone: Using a hair dryer, oven, or other sources of heat can also cause damage to the phone's internal components.

Rice is not right: Rice does not help your phone dry out. A safer, better way to dry your phone is to pop it in the hot press, or any other dry space.

Say No to Plastic: Do not be tempted to keep your phone safe in a plastic bag after it has gotten wet. Any container that is airtight or made with a non-breathable material will only serve to make your phone retain more moisture.

Heat is not sweet. It seems logical to dry something with heat; we do it with clothes, right? Never, ever leave your smartphone near a heat source to dry it out. This is counterintuitive and will do more harm than good.

water damage phone repair service at Hoco Stephen's Green

HOW DO WE DO IT

Our Water Damage Treatment includes a complete moisture removal service, corrosion or sanitary treatment (if required), and diagnostic service.

  • Dry out the device, including its individual elements and parts, in a safe and gradual manner.
  • Add a treatment. For salt-water or laundering water accidents, we will add an anti-corrosive treatment. For unsanitary water accidents, (we’re looking at you, toilet water!) we’ll also sanitise the entire device and its parts too.
  • Determine whether any components need to be replaced as a result of the water damage and reassemble the device

The charge covers these tests and treatments in full and in the case where further repairs are needed, this charge will be deducted from the total cost of these repairs.

how long does it take to repair at hoco stephen's green

HOW LONG DOES IT TAKE?

There is no need to book an appointment! Drops in are always welcome, and you can also book a water damage treatment online now for your iPhone, Samsung, or Huawei phone.

A full Water Damage Treatment takes between 24-48 hours to complete.

WHAT TO EXPECT WITH WATER DAMAGE

If you're fortunate, a simple Water Damage Treatment may be all that's required to repair your phone. Particularly if we're working with a minor spill. It is standard practice to replace the water-damaged component in your phone if the damage is severe. A screen replacement or a battery replacement are the most frequent replacements for a water-damaged device.

BUT MY PHONE IS WATERPROOF?

Just because your IP Rating* is labelled as ‘Watertight’ or ‘Water Resistant’ does not mean it is waterproof and does not mean it is excluded from the effects of Water Damage. Remember, regardless of your phones IP Rating: no Smartphone is 100% Waterproof.

CAN YOU RESTORE MY IP RATING?

IN SHORT: NO. Water damage, or even more severe physical damage such as a smashed screen or broken back cover, will compromise your phone's IP rating. Any form of damage that allows dust, water, or even open air to enter your device will reduce its IP rating.

WHERE AND HOW CAN I BOOK?

You can avail of our Water Damage Treatment at our store You don’t need an appointment! Drops in are always welcome and we’ll take your device in any time.